Marty Jalove
Exceeding Expectations: The Key to Customer Service Recovery
When those interactions don't meet expectations, it can lead to dissatisfaction and, potentially, a lost customer.
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Marty Jalove
Jul 4, 20233 min read
The Problem with Expectations and BACON!
The human mind is a funny thing - it can build up expectations just as easily as it can crush them. We all have expectations, whether...
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Marty Jalove
Jul 3, 20233 min read
The Dangerous Obsession with Happiness: Why Realistic Expectations Matter
From social media to self-help books, positivity is always encouraged. We're told to focus on the good, to always smile through...
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